When you purchase products through smartsheetkids.com, payments are processed by Paddle, who acts as the Merchant of Record. This means Paddle is responsible for handling payments, taxes, refunds, and related customer transactions in accordance with Paddle’s Buyer Terms.
If you are a consumer purchasing for personal, non-business use, you are entitled to request a refund within 14 days from the date of purchase.
This 14-day refund right applies to all purchases made on smartsheetkids.com and does not require a reason.
All refund requests must be submitted directly through Paddle. Customers may request a refund by using the support link provided in their Paddle receipt email or by visiting Paddle’s official support portal.
Refund requests submitted within 14 days of the original purchase date are eligible for a refund and will be processed in accordance with Paddle’s refund policy.
Approved refunds are processed by Paddle and issued to the original payment method used at checkout. Processing times may vary depending on the payment method and financial institution.
This refund policy does not affect your statutory consumer rights under applicable laws.
All payments and refunds for purchases made on smartsheetkids.com are securely handled by Paddle.
